FAQ
Frequently Asked Questions
Where are your offices located?
Centacare has multiple offices in Geraldton, as well as satellite offices in Carnarvon and Exmouth. We also offer regular visits to other communities including Dongara, Kalbarri, and Mingenew.
Can services be offered remotely?
Some of our services can be offered by telephone or video conferencing. Please speak to a member of our team to find out more.
Do you provide a culturally appropriate service?
Centacare aims to provide a respectful and culturally sensitive service and interpreters are available on request.
Centacare is committed to ensuring that your information is protected and managed in accordance with the Privacy Act 1988, which sets out the standards for the way in which personal information must be handled. View our Privacy Policy
Are staff qualified?
All our staff interacting with clients are qualified for their job role. They receive ongoing professional development, supervision and meet the requirements of any governing body registrations needed.
How do I provide feedback?
Centacare prides itself on providing high quality services. Your comments assist us in maintaining or improving that level of quality and fully meeting the needs of our clients. Recording your feedback is one of the best ways to help us understand what we do well and where we can improve.
If you have a suggestion, compliment or complaint, please complete the Feedback form available at Reception. Alternatively, you may also wish to write or speak to the Manager.
Is there a fee?
Most Centacare services do not cost anything. Please speak with a member of our team to discuss any fee’s that may be applicable for your situation. Financial stress should not be a barrier to seeking support from us.
Are there child minding facilities?
No, Centacare does not have child-minding facilities. Please make prior arrangements for children in your care, as they are unable to be left in the Reception area or go into the appointment with you.