Red Cross Volunteers

Recruit Volunteers

Does your community organisation need some help?

Become a member of Centacare Volunteer Service

Our members receive access to a range of FREE services outline below. You also receive our quarterly newsletters, an opportunity to increase awareness of your organisations, invitations to events and opportunities to network with other volunteer involving organisations.

Member Benefits
We assist CVS members to source volunteers. This custom referral service enables us to match a suitable prospective volunteer to your opportunity.

Individuals seeking volunteering opportunities are interviewed face to face, provided with basic training regarding volunteering (what to expect from you, their rights & responsibilities, principles of volunteering, the benefits of volunteering, confidentiality issues and things to consider before taking on a volunteer role) and referred to appropriate positions, taking into account their interests, availability and skill levels.

Many organisations find this process valuable as it saves them time and allows them to find volunteers with the specific skills they require.

When you register with CVS your volunteer positions are listed on several different websites (CVS, Volunteering WA, Seek.com & GoVolunteer).

Centacare Volunteer Service is committed to providing information and training on best practice standards when involving volunteers. Training can be tailored to meet the specific requirements of individual community groups.

We regularly provide up-to-date and accurate information to help local volunteer involving organisations understand and manage their regulatory obligations and improve their risk management, using information and resources provided by our state and national volunteering peak bodies.

We can help you to find volunteers for that special event or project as we have a data base of volunteers who have registered to assist with one off events.
Membership Eligibility

There are no fees attached to Centacare Volunteer Service, however to register with this service, we require your organisation to meet the following minimum standards for involving volunteers:

  • Have a “not-for-profit” status
  • Have a manager/co-ordinator of volunteers to support your volunteers
  • Have written job descriptions for your volunteer roles (we can assist with this)
  • Have personal accident and public liability insurance for volunteers
  • Provide orientation and training appropriate to the volunteer role

Please note that we do not conduct reference checks or police checks and we strongly urge organisations to undertake these where necessary. As always, the decision to accept a volunteer rests with you.

AGENCY REGISTRATION FORM
Please complete this form to apply for membership. The form asks for the following information:

  • Details about your organisation
  • Details about your insurance (Certificates of Currency must be sent also)
  • Details about the volunteer position you wish to fill.

Agency Registration Application

Thank you for your interest in registering your Organisation with Centacare Volunteer Service! If someone expresses an interest in your Volunteer position, we will phone you whilst they are at the interview with us or we will provide the Volunteer with your name and phone number so they may contact you. If you are not available, we will leave a message for you to call the potential volunteer. In most cases we will follow up the phone call with an email, providing you with the potential volunteers name and number. Please let us know if you have enough volunteers and wish to remove your volunteer position/s, either temporarily or permanently. You may add and remove your position as often as you like and you can always add more positions at any time. We prefer to only promote available volunteer positions. Centacare Volunteer Service receives funding form the following sources: • The Department of Social Services, and • Department of Local Government and Communities. We provide basic training to all volunteers which includes their rights and responsibilities, workplace health and safety, confidentiality and what to expect from their chosen Voluntary Organisation. We also provide more comprehensive self-guided training through our online Volunteer Training booklet and quiz. Your organisation may wish to utilise this online training for all your volunteers. We have an extensive library (physical books and online copies) of free materials about how to start and coordinate strategic volunteer engagement in any context. Please let us know what you require and we will do our best in finding the right resource for you! Kristy Geyson Melissa Wharekawa Volunteer Service Staff
  • Organisation Profile

  • Insurance Details

    Your organisation is required to provide copies of Certificates of Currency for Public Liability Insurance and Volunteer Personal Accident Insurance at the time of registering. Please note that we DO NOT conduct reference checks, police checks or working with children checks and we strongly urge organisations to undertake these where necessary. As always, the decision to accept a volunteer rests with you.
  • Volunteer Position Description

    Please provide us with details of your available volunteer position below
  • Include a description of the benefits for the volunteer and the organisation
  • Include any qualifications, experience and/or skills required to complete this role
  • Taking into account your Insurance coverage, tasks required, clients etc
  • Availability

  • Licences and Checks Required

    Please provide details on what checks are required from prospective volunteers to enable them to apply for this role
  • Access to Volunteering

    CVS supports universal access to volunteering, Please consider the requirements for this role and assess the suitability of potential volunteers
  • Authorisation

    I authorise Centacare Volunteer Service to promote my organisation and available volunteers position/s via their database and subsequent volunteer search engines in order to recruit and refer suitable volunteers to my organisation. I also give consent to my details being entered into their database to be used for volunteering recruitment purposes.

 

 

ALREADY A MEMBER? WANT TO REGISTER A NEW VOLUNTEER OPPORTUNITY WITH US?
Please complete this form if you wish to register a new volunteer opportunity with us so that we can start to recruit volunteers for you.

Volunteer Position Description Form

This form is to be used by existing members of Centacare Volunteer Service when they wish to register a new Volunteer Position with us. A well written and clear Position Description is crucial for the successful recruitment of the right individual. Written descriptions: • give more information to the volunteer than is possible to convey at an interview • allow you to show where the volunteer’s work fits in with the work of the organisation • offer a list of tasks so the volunteer can compare these with their skills and expectations • describe the intended outcome of the work • help others understand how the voluntary role applies to their own. A role description should include: • title of role • objective(s) of role • a broad outline of tasks and activities to be undertaken If you have any problems with completing this or wish to speak with CVS staff about properly defining your roles, please call us on 99211433. Thank you. Kristy Geyson Melissa Wharekawa Volunteer Service Staff
  • Organisation Profile

  • This provides the potential volunteer an understanding of what exactly you do
    If no, please email a copy of these insurances to cvs@centacaregeraldton.org.au. We cannot refer volunteers to organisations that do not have these types of insurance cover.
  • Volunteer Position Description

    Please provide us with details of your available volunteer position below
  • Include a description of the benefits for the volunteer and the organisation
  • Include any qualifications, experience and/or skills required to complete this role
  • Taking into account your Insurance coverage, tasks required, clients etc
  • Days/Times Required

  • Licences and Checks Required

    Please provide details on what checks are required from prospective volunteers to enable them to apply for this role
  • Access to Volunteering

    CVS supports universal access to volunteering, Please consider the requirements for this role and assess the suitability of potential volunteers
  • Authorisation

    I authorise Centacare Volunteer Service to promote my organisation and available volunteers position/s via their database and subsequent volunteer search engines in order to recruit and refer suitable volunteers to my organisation. I also give consent to my details being entered into their database to be used for volunteering recruitment purposes.

Volunteer Manager Resources

Centacare Volunteer Service is constantly adding to and reviewing our Volunteer Management Resource Library. These are some of the topics of which we have both hardcopy and softcopy resources available to all Members.

  • Benefits of volunteering
  • Creating and implementing effective Volunteer programmes
  • Recruit, retain and recognise volunteers
  • Culturally and Linguistically Diverse (CaLD) Volunteers
  • Volunteer Management Skills & Stats
  • Historical Volunteering Stats (Nationally and State)
  • Youth Volunteers
  • Social Media
  • Grant Submission Writing
  • Corporate & Employee Volunteering
  • Board Membership
  • Trends in Volunteering
  • Working with Children and Volunteers
  • Fundraising ideas
  • Conflict and Grievances
  • Executive Support
  • Engaging Rural and Remote Volunteers
  • Family Volunteering
  • Creating Partnerships
  • Examples of Volunteer Policies and Handbooks
  • Presenting information sessions to prospective volunteers
  • Risk Management and Safety
  • Time Management
  • Stress Management
  • Volunteers in Sports

Please contact us to request your required resource. If we don’t currently have it, we can certainly find it for you!

Search our templates to support and assist your Volunteer Management Program in recruitment, application, interview, screening, agreement documents, exit interviews and more.

Position Description Form Guide

Volunteer Induction Record

Volunteer Feedback Form

Volunteer Agreement

Vol Personal Record

Vol Perfomance Appraisal

Plan for recruitment

Medical Check

Exit Interview

Copy of Dismissal

Find out how your volunteer group can obtain a National Police Check for volunteers for a reduced fee.

National Police Check for Volunteer Groups

This fact sheet provides information on the coverage of the model Work Health Safety Act to volunteer organisations. In this fact sheet, the term ‘volunteer organisation’ is used to describe all volunteer organisations, including not for profit and community service organisations, whether or not they are covered by the model work health and safety laws.

Volunteer organisations and the Model WHS Act

We have put together a FAQ’s Factsheet and list of insurance companies that provide information and insurance cover for community and not for profit groups.

Please note Centacare Volunteer Service does not promote the use of one company over another, this list is simply a guide of those we know about that have provided good service to ourselves or our member organisations.

Community Organisation Insurance Fact Sheet

The new National Standards for Volunteer Involvement have been significantly rewritten. They are now clear, easy to understand and simple to use. They also take into account an organisation’s size, and the different types of volunteering.

Volunteering Australia’s new National Standards for Volunteer Involvement were launched on Monday 11 May 2015 to mark the beginning of National Volunteer Week 2015 (11-17 May). The new Standards incorporate significant changes to the original standards in order to reflect best practice in volunteer management in Australia’s current work environment.

The Standards provide a sound framework for supporting the volunteer sector in Australia. The Standards are much easier to follow and are adaptable to different organisation types and different forms of volunteering which reflect the diversity of this growing sector.

Direct benefits to organisations:

  • They provide good practice guidance and benchmarks to help organisations attract, manage and retain volunteers, and
  • Help manage risk and safety in their work with volunteers.

Direct benefits to volunteers:

  • They help improve the volunteer experience.

The new National Standards for Volunteer Involvement are available here for free download.

Following the standards will ensure that volunteer rights are protected, that their role is clear and that they work in a safe and healthy environment. Many organisations use the National Standards as the basis for their Code of practice.

Not for profit organisations can use the National Standards in a number of ways:

  • As an audit tool that provides an overall appreciation of where the organisation is placed with respect to best management practice for volunteer involvement
  • As a guideline or checklist to help identify opportunities for making improvements
  • As a framework of reference to assist in planning and establishing a new volunteer service
  • As a baseline from which progress in making improvements can be monitored and measured

An organisation that is able to demonstrate compliance with the standards is well positioned strategically to recruit and retain more volunteers, as well as attract funding or sponsorship for new initiatives.

The National Standards are not mandatory. It’s also worth noting that there is no ‘one size fits all’ approach to implementing these standards – it depends on the size and type of your organisation. You may wish to identify the areas that are of most relevance and importance to your program right now and focus on those – you don’t have to start at number one and work your way down the list!

The National Standards are supported by an implementation Guide and Workbook which are available to borrow from the Centacare Volunteer Service resource library.

The Gap Assessment can be downloaded here. This step involves identifying the gap between how volunteer involvement is currently managed in your organisation and how it should be managed, as required by the National Standards. This step will identify the areas where improvement needs to be made.

Code of Practice for Organisations Involving Volunteers

This code has been endorsed by Volunteering Australia

In order to enhance the volunteers’ experience, and comply with legislation and duty of care, an organisation which involves volunteers agrees to:

  • Interview and engage volunteer staff in accordance with anti-discrimination and equal opportunity legislation.
  • Provide volunteer staff with orientation and training.
  • Provide volunteer staff with a healthy and safe workplace.
  • Not place volunteer staff in roles that were previously held by paid staff or have been identified as paid jobs.
  • Differentiate between paid and unpaid roles.
  • Define volunteer roles, and develop clear job descriptions.
  • Provide appropriate levels of support and management for volunteer staff.
  • Provide volunteers with a copy of policies pertaining to volunteer staff.
  • Ensure volunteers are not required to take up additional work during industrial dispute or paid staff shortage.
  • Provide all staff with information on grievance and disciplinary policies and procedures.
  • Acknowledge the rights of volunteer staff.
  • Not ask a volunteer to work in a voluntary capacity for more than 16 hours per week.
  • Ensure that the work of volunteer staff complements but does not undermine the work of paid staff.
  • Offer volunteer staff the opportunity for professional development.
  • Reimburse volunteer staff for approved out of pocket expenses incurred on behalf of the organisation.
  • Treat volunteer staff as valuable team members, and advise them of the opportunities to participate in agency decisions.
  • Acknowledge the contributions of volunteer staff.
  • Ensure that all voluntary work is undertaken on a voluntary basis and without coercion.
  • Offer volunteers work opportunities appropriate to their skills, experience, and aspirations.
  • Maintain written policies and implement procedures to ensure the safety and well-being of volunteers, including maintaining appropriate current volunteer Personal Accident Insurance and Public Liability Insurance which includes volunteer workers (refer to Fact Sheet: Insurance for Organisations Involving Volunteers for further information).
  • Maintain policies and implement procedures in compliance with all legislation pertaining to volunteer workers. In particular, the Work Health and Safety Act 2011, Anti-Discrimination Act 1991, Privacy Amendment (Private Sector) Act 2000, and any other legislation that is relevant to volunteer workers.
  • Ensure the tasks and activities undertaken by volunteers benefit the community and that volunteers do not derive financial gain for themselves.[Volunteering Queensland]

Keeping Volunteers

Once a person has shown an interest in volunteering, the key is to keep them active. Six ways to keep great volunteers working and coming back year after year are:

  • Be mindful of their time. They may only be able to work a few hours at a time due to family or work commitments.
  • Don’t expect more than they can offer. People have limitations, both financially and physically. If they know they can’t do a specific job, respect their limits and allow them to perform tasks they are comfortable with.
  • Show appreciation. Make sure everyone who volunteers knows how much you appreciate their service. They choose to be there.
  • Show them their work has purpose. Show them why they are needed.
  • Introduce volunteers to the leaders of the organization. This allows the leaders to meet those who support their cause and allows the volunteers to meet those responsible for what they are doing.
  • Showcase their talents. If you have a volunteer who continually goes above and beyond what is expected, recognize his or her commitment within the organization and publicly.
  • Volunteers are often the life force of an organization. Finding and keeping good volunteers will help keep your organization productive and benefiting those who rely on it.

Best Practice in Volunteer Management

Even the smallest not-for-profit organisation can achieve best practice in the management of its volunteers. “Best practice” in managing volunteers does not mean you need to have formal volunteer management practices in place or an extensive procedures manual, but you do need planning and sound processes. Best practice is about how well your organisation can support its volunteers so that they feel comfortable working in your organisation. Here are some best practice ideas:
  1. Make sure volunteers have the right job for their skills, interests and make sure their involvement benefits both the volunteer and your organisations
  2. Use a simple checklist for inducting and orientating new volunteers
  3. Invite current volunteers along to induction sessions and relevant training/orientation sessions
  4. Make up a kit for new volunteers. Include their job description/s, information about your organisation and relevant volunteer policies and procedures
  5. Keep a log/communication book to allow volunteers to pass on any queries, suggestions or comments
  6. Use a buddy system so newcomers are supported by existing volunteers or staff
  7. Provide opportunities for professional or personal development for volunteers
  8. Distribute information about appropriate courses to volunteers
  9. Reimburse volunteer staff for out-of-pocket expenses incurred on behalf of the organisation

Following these minimum standards will ensure that volunteer feels valued, welcomed and that they work in a safe and healthy environment.

Ways to thank and recognise your valued volunteers:

  • Never stop saying Thank you!
  • Acknowledge volunteers by names at public events
  • Provide volunteers with a name badge not just a “Volunteer” name badge
  • Send a birthday card and have all staff and volunteers sign it
  • Establish a volunteer recognition board in a prominent place
  • Organaise informal morning teas
  • Nominate volunteers for local volunteer awards
  • Plan staff and volunteer social events
  • Offer personal praise and recognition on the job, through the media and at public occasions
  • Give complimentary tickets to volunteers for special events and functions
  • Award memberships, certificates, Volunteer of the Month Awards
  • Create volunteer skill development opportunities
  • Farewell volunteers when they are retiring or moving away from the area
  • Facilitate a volunteer satisfaction survey every 6 months
  • Offer volunteers the opportunity to change roles

Centacare Volunteer Service has many different resources to assist registered NfP organisations with all aspects of their volunteer management program. Please feel free to ask how we can help.