Introduction to Volunteering

Congratulations on taking steps in understanding more about what it is to be an effective volunteer! Learning about volunteering is easy with our handbook and online quiz.

1 Download and read our comprehensive training handbook: Introduction to Volunteering.

2 Then complete the short online quiz below.

3Certificate of Completion will be issued to you.

Introduction into Volunteering Quiz

Please take your time in completing this short quiz. There is only 1 correct answer per question. Once completed, your results will be emailed to us. You will receive a Certificate of Completion if you have reached over 85% correct.

Formal volunteering takes place in

Informal volunteering is when volunteering occurs

Formal Volunteering is

People volunteer to

Who benefits from volunteering?

Volunteer Involving Organisations have a responsibility to

Volunteers have a right to

Volunteers have a responsibility to

The National Standards represent what Volunteering Australia considers as “best practice” in the management of volunteers. How many standards are there?

As a volunteer, you should expect to be provided with

When applying for a volunteer role you may

What sort of policies should volunteers adhere to?

What would be a breach of confidentiality?

Volunteer involving organisations should ensure the health and safety of all volunteers. To do this, organisations could:

There are some steps a volunteer can take to solve problems they may have when dealing with conflict and grievance in the workplace. These can include:




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